Troubleshooting tips

Setting up OmniPage OCR Service and ControlSuite AutoStore Service for network shared folder access

To ensure the OCR Service can access a network shared folder, you need to configure the service to run under a user account that has the necessary permissions. Follow these steps:

1. Configure OCR Service LogOn Account:
   1. Open the Services management console (services.msc).
   2. Locate the OCR Service in the list.
   3. Right-click on the OCR Service and select Properties.
   4. Go to the Log On tab.
   5. Select the This account option and enter the credentials of a user account that has read, write, and delete permissions on the network shared folder.
   6. Click OK and restart the OCR Service for the changes to take effect.
2. Configure AutoStore Service LogOn Account:
   1. Similarly, locate the AutoStore Service in the Services management console.
   2. Right-click on the AutoStore Service and select Properties.
   3. Go to the Log On tab.
   4. Select the This account option and enter the credentials of a user account with the same permissions (read, write, delete) on the network shared folder.
   5. Click OK and restart the AutoStore Service.

By ensuring both services are configured with accounts that have proper permissions on the network shared folder, you enable them to perform necessary operations, such as reading, writing, and deleting files.